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(More customer reviews)I ordered this item a couple of weeks ago. When it arrived last week a part was completely broken in half (half of it was missing.) Getting a simple return authorization has been a nightmare.
First, I went to Amazon. Amazon stated that I would have to call Northern Tool & Equipment (NT&E). I called NT&E and, after being on hold for 20 minutes, they stated that they would have to contact the manufacturer. A WEEK LATER I received an email from NT&E stating that the manufacturer needed to know the EXACT PART that was broken. So, I found the instruction manual, found the part number and gave NT&E another call. After another 20 minutes on hold I was told that the information would be passed off to the manufacturer.
I still haven't received a return authorization and I don't know when I will.
Bottom line, it appears that NT&E doesn't really know how to sell it's products online. Dragging your customers through weeks of red tape and phone calls to make a simple return is just terrible customer service.
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Hamilton Home Products Whole House Furnace-Mount Humidifier, Model# 12HFIncrease the comfort of your home by installing this Hamilton Home Products whole house furnace-mounted flow-through humidifier. It can help reduce respiratory infections, control static electricity, prevent house plants from wilting and stop wood from drying out and cracking. It also may reduce your utility bill, as you can lower your thermostat and feel just as comfortable.
Click here for more information about Hamilton Home Products Whole House Furnace-Mount Humidifier, Model# 12HF
