Average Reviews:
(More customer reviews)I have this model. Its about 6 years old now. For the first 4 years it was great. Dried my basement and even made a differnce in the upstairs. I would say it was much better than the [...] dollar ones I have used in the past. It did develop a loud hum. I called customer service and they instructed me to take a panel off and move something. That did the trick. Then about 2 years ago I noticed that the humidity seemed to be getting higher both in the basement and the upstairs. According to my gauges this was the case. Also it seemed like the unit was running more and more and doing less and less. Finally this spring I called customer service again. they gave me the name of 2 places here in Indianapolis to call. Both of them said it would be a minimum of [...] bucks to look for a problem. Both companies also told me they had not heard of Therma-Stor or the Sante Fe. I called a couple applicane repair places and no one would work on this unit. Today my air conditioning man was here and I asked him to look it over. He discovered that one of the refrigeratant lines was clogged. Because parts would have to be ordered he didnt want to work on this unit. I called customer service back and was told to call repair shops out of the phone book and they could order the needed parts!! My other option was to send it back and shipping was [....] bucks plus whatever parts and labor. For a very expensive dehumidifer I think the lousy service rates this unit as a DO NOT BUY!! I have been using a 70 pint unit I bought at a big box store here in Indy. And so far happy. You can buy alot of smaller units before you ever spend the [...] bucks for this one. For once more expensive was not the best.
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We recommend this basement dehumidifier for anyone who has a large area to dehumidify. Good for unfinished or basements, storage areas, or a small warehouse with wet conditions. These dehumidifiers are very energy efficient, and Energy Star rated by the EPA. We feel that installing a whole basement dehumidifier of this type is a great investment to make in a home, and a 1 year full warranty, and 5 years on compressor, evaporate, and condenser makes it even more valuable. A duct kit and noise muffler kit are available as options, an added bonus, especially for those who have multiple rooms and use their basements as living space. We are pleased to offer a "best in class" solution for whole basement dehumidification needs. The Santa Fe is a durable, powerful, basement dehumidifier for medium to very large basements. These units handle large dehumidification jobs that other dehumidifiers would take much longer to handle. Customers rave about the astonishing results of this dehumidifier.
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